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Z Desk – Support Tickets System with Knowledge Base and FAQs

Z Desk is a comprehensive support ticketing system designed to streamline customer support. It includes features like live chat, article posting, and FAQs management. The system allows for creating multiple departments and user roles, tailored to meet your specific needs.

Flexible Module Management

If you only require ticketing and live chat functionalities, you can easily disable the Knowledge Base, FAQs, and Announcements modules through the settings.

Key Features:

• Mobile Friendly
• LTR/RTL Theme Layout
• Simple Installation Wizard
• Supports PHP 7.2 to 8.3
• AI Writer (Requires OpenAI)
• 2FA (via Email)
• Email to Ticket (Email Piping)
• Dashboard and Statistics
• Multiple Departments
• Assign Multiple Users to Departments
• Ticketing System
• Guest Ticketing
• Live Chat for Registered Users
• Ticket History
• Ticket Feedback
• Ticket Notes with File Attachments
• Ticket Tasks
• Auto Close Tickets
• Envato Purchase Code Verification for Tickets & Chats
• Generate Reports (.pdf)
• Email and Website Notifications
• Knowledge Base
• Logged-in Users Only Content Option (Articles, FAQs)
• Social Media Sharing for Articles
• Helpful/Not Helpful Voting
• FAQs Management
• Announcements Module
• Unlimited User Roles
• Unlimited Staff Members
• Canned Replies with Placeholders
• Custom Fields (Tickets Creation Area)
• Assign Tickets to Agents
• Change Ticket Department
• Change Ticket Priority
• Change Chat Department
• Option to Show All Tickets or Only Assigned (Roles)
• 3 Colors for Public Pages
• Generic User Login and Registration
• Login with Username and Email Address
• Social Login with Facebook, Google, Twitter, and VK
• Google reCaptcha
• Secured Against XSS, SQL Injection, and CSRF
• Timezone Adaptive According to Every User’s Setting
• Add User from Admin Panel
• Edit User, User Profile Settings
• Users List and Search with Different Filters
• Date and Time Formats
• Password Strength Setting
• Users Invite System
• Email Verification for Registration
• Send Email to Registered User
• Email Templates
• Backup Options
• Cookie Consent Popup
• Manage Active Sessions
• Remember Me Option
• Reset Password
• Maintenance Mode
• Custom Pages
• Pages Management
• Supports SMTP
• Send Test Email
• Google Analytics
• Ajax Based
• Translation Ready
• Based on CodeIgniter 3
• Bootstrap 5 (Main Website)

Requirements:

• Linux Hosting
• PHP Version 7.2+
• MySQL Database
• Internet Connection
• mod_rewrite (for URL Rewriting)
• mbstring
• GD Library
• cURL
• Mail and SMTP
• Email with IMAP Support
• IMAP Module/Library
• ZipArchive
• DOM Extension

AI Writer

The AI Writer feature relies on the OpenAI API, which requires credits to function. To use this feature, ensure your OpenAI account has sufficient credits. AI Writer is available for the following areas:

• Canned Replies
• Ticket Creation (by Staff)
• Ticket Replies (by Staff)
• Chat Replies (by Staff)
• Articles
• FAQs
• Announcements

Email to Ticket Feature:

The Email to Ticket feature, also known as email piping, empowers users to seamlessly convert incoming emails into support tickets. This functionality enables the creation of new tickets based on received emails and facilitates the posting of replies directly within the system, effectively tying responses to existing email threads. In essence, this feature bridges the gap between your email communication and ticket management, providing a streamlined and integrated approach to handling customer queries and support requests. It requires a minimum of PHP 8.1 installed on your server.

What’s Meant by Translation Ready?

This means that you can customize or add your translations by modifying the language files. You can also add your favorite language translations but, the post content (e.g., articles, etc.) isn’t supported for multiple languages.

Are you an Envato Author?

Z Desk is also helpful for Envato Authors (e.g., CodeCanyon, Themeforest, etc.) who want their buyers to verify purchase codes and check support expiry before creating tickets and chats. This option can be easily enabled or disabled in the settings.

Support:

If you encounter any issues, please feel free to contact me via the email address provided in the documentation or through my profile.

Live Demo:

Login

Super Admin: superadmin@website.test

Agent: agent@website.test

User: user@website.test

Password (All Roles): 12345678

NOTE: In the demo mode, some of the actions are disabled.

Version 2.5:

- Added OpenAI Settings

- Integrated AI Writer (Requires OpenAI) For:
  - Canned Replies
  - Ticket Creation (by Staff)
  - Ticket Replies (by Staff)
  - Chat Replies (by Staff)
  - Articles
  - FAQs
  - Announcements

- Resolved Response Modal Error

- Updated Documentation