Ticketing Expert Laravel App is a help desk system designed for small to medium sized companies. Customers could open tickets after creating an account, and staffs can reply to the tickets.
We have a new app built using Laravel , React.js and Inertia.js and also we still support our old Laravel + blade app.
A user with admin role can create staffs, departments etc.
This system could import tickets from email accounts too. Email inbox will be reading using IMAP protocol. And staff can reply to the IMAP tickets and that will send to the customer’s email.
So you can use this system as an email inbox too. You can configure multiple emails and all emails will be in one place. Easy to manage those emails for the support staff as they don’t have to login to multiple email accounts.
In addition to that, you can do email campaigning too using the application. You can create email templates and schedule an email to the selected users.
We have a SaaS version of this application. Please check the below link Ticketing Expert (SaaS)
Ticketing Expert URL : https://demo.ticketing.expert
By default, Email piping is not enabled in this system. Admin can enable IMAP import feature. To enable the IMAP feature, admin should go to the settings and enable it. In settings page there is settings called IMAP. When you click on the edit link a page that will allow you to enable or disable the IMAP feature will be displayed. After enabling go to departments and add or update departments with IMAP server details and SMTP details.
Admin and staff can add or edit the departments. Use different Email and name for different departments. Tickets that opened to a specific department Email will be visible to Admin and staff in that department. After adding the SMTP and IMAP details Wait for maximum of 5 minutes to validate the IMAP and SMTP details.
This system has three types of users. User User can be a customner, who would like to communicate with a company staff. User might have some issues that should be resolved. Then they register and open a ticket. When opening a ticket, they should select a department.
Staff Staffs are responsible to give reply for the users, a staff can be part of one or multiple departments. A ticket opened to a department can be seen by any staff belongs to that department, and any of them can give a reply.
Admin Admin can mainly add Staffs to the system, Alter Settings, Add language. Admin can enable or disable IMAP email import feature.
This is the high level explanation of the features, A detailed user manual and installation doc will be provided along with the app code.
More details about the product can be found from the link https://demo.ticketing.expert/docs/index.html
v1.6.0 (2024-02-12) Imap import fixes
v1.5.0 (2023-04-25) Now we can set up a default language for the system Each user can select a language Emails are now sending based on the language chosen by the user, For that we converted email templates to multi language email templates KB and FAQ are now Multi language, So the FAQ and KB will be displayed based on the language choosen from the drop down
v1.4.1 (2023-01-29) Installer bug fix user registration bug fix Code enhancements
v1.4 (2022-12-10) UI Improvements Theme change feature added Announcements feature added Convert a ticket to article Advanced Permission system for staffs added Ticket Feedback System Added Bug fixes
v1.3 (2022-10-12) Product feature added Bug fixes
v1.2 (2022-02-01) Email campaign feature added User group feature added Admin can manage users now
v1.1.1 (2021-11-12) Installer bug fix microsoft office 365 email import bug fixed
v1.1.0 v1.1.1 (2021-08-20) Installer Added Improved look Bug fixes Canned Responses FAQs and KB Average Response Time Ticket Tagging
v1.0.0 Initial Release
Published:
Jan 05, 2025 04:48 AM
Version:
Lastest
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