Return Replace Refund & Exchange for WooCommerce RMA – Bestow High-End Convenience with Easy and Secure RMA System. WooCommerce is a wonderful eCommerce solution for WordPress-powered stores.

What if the customer is not satisfied with a product purchased from your WooCommerce store?

It is obvious that the buyer would look forward to returning the item and seek to replace or exchange it for anything else. Unfortunately, there is no provision or feature on WooCommerce to allow the customers to place a request for return, replacement, or exchange.

You can give more power to your potential buyers using our plugin which is Return Replace Refund & Exchange for WooCommerce RMA. This high functional feature-packed module has an intuitive interface offering a seamless experience for buyers as well as the sellers.

Compatible with almost any WooCommerce theme and website configuration eases the entire operation whenever a customer needs to generate a return, replace, or exchange request. Return Replace Refund & Exchange for WooCommerce RMA provides you a superb well organized synced system to refund the money of return orders or exchange expensive orders to their customers with minimal efforts

Admin Demo Credentials

Username: return_replace_admin

Password: password

User Demo Credentials

Username: demo_customer

Password: demo_customer_password

Return

The admin can perform a series of tasks with this plugin from the dedicated customized dashboard:

• Adjust the settings to create rules for returns on a purchased item on the store- number of days from the date of purchase and others.
• The admin can view the requests placed by the customers in a table.
• View and change request status.
• Use filters to search details from the database.

Based on these rules, the customer may place a return request if he/she has received a faulty or damaged item, a different product from that mentioned in the description, etc.

A buyers can login to their account to see the list of items purchased on the site. From the list, they can choose one items to place a returnable request at a time.

Replace

The admin can perform a series of tasks with this plugin from the dedicated customised dashboard:

• Adjust the settings to create rules for replace on a purchased item on the store- number of days from the date of purchase and others.
• The admin can view the requests placed by the customers in a table.
• View and change request status.
• Use filters to search details from the database.

Based on these rules, the customer may place a replace request if he/she has received a faulty or damaged item, a different product from that mentioned in the description, etc.

A buyers can login to their account to see the list of items purchased on the site. From the list, they can choose one items to place a replacement request at a time.

Exchange

This feature allows a customer to exchange an item he/she has received with a product of choice as per the exchange rules set by the admin on the site.

The customers can log in to their account to view the table containing the history of all purchased items in the store. From this table, they can choose an item to generate an exchange request.

Depending on the item to be exchanged, the customer will have to

• Pay the remaining amount if the price of the product requested is higher than the goods to be returned in exchange.
• Receive the balance amount from the vendor if the price of the product requested is lower than the item to be returned in exchange.

The admin dashboard has a separate list containing all exchange requests placed on the site. He/she can click on individual request to view the order details of the specific exchange request and take action accordingly.

Refund

• Customer will get the refund on return or exchange in their respective wallet. Customers can generate the withdrawal request using the payouts i.e. PayPal, PayStack, and Stripe payouts.
• Customers can easily withdraw their money by generating withdrawal requests to the admin directly. Return Replace Refund & Exchange for WooCommerce RMA provides their users a special well-synchronized system by which they can generate withdrawal requests easily and get paid by admin with very minimal effort.

Mail System

• This WooCommerce extension automatically generates and sends an email notification to the customer as well as the admin when a customer places a request for return, replace, or exchange.
• If the customer cancels his request, the system will automatically generate a cancellation notification and send it to the customer as well as the admin.
• The plugin also sends an automated notification to the customer whenever the admin changes the status of the return, replacement, or exchange request.

Chat Support

This plugin features an Ajax-powered chat system. It allows a customer to contact the admin directly on a live chat after generating the return, replace, and exchange request.

• Automated Page Reload – the balance amount from the vendor if the price of the product requested is lower than the item to be returned in exchange.
• Automated Reply – Our plugin features cutting-edge technology to send automated replies to customer queries when the admin is offline.
• Notification for Unread Messages – If the admin or the customer has left the chat in between, both will receive a notification about the unread messages. Whenever they view a new tab, the new messages will appear.
• Customize Chatbot Replies – To respond to customer queries and requests via chat support even when offline, the admin may set predefined answers for all possible questions. When a customer asks a question, he will receive the automated answer set by the admin. You may also add tags if required.
• Automated Reply – Our plugin features cutting-edge technology to send automated replies to customer queries when the admin is offline.

Advance Wallet System

This extension allows the admin to create a wallet for the customers. When a customer places a refund request, the refund amount is deposited in the customer’s wallet.
The customer can generate a coupon using the money in the wallet to place an order in the future.

24*7 Customer Support

From download to form setup, the active customer support team is available at all points of time to assist you through the processes so that you can complete the settings with peace of mind. Please feel free to contact us if you have any pre-sales queries or need assistance with your plugin installation/form setup

Minimum Requirements

• WordPress 4.0 or greater.
• Woocommerce 2.6.0 or greater.
• PHP version 5.5.5 or greater.
• MySQL version 5.0 or greater.

Translation Ready

.pot file included, for easy translation

Thank-you for showing your interest in Return Replace Refund & Exchange for WooCommerce RMA, RedefiningTheWeb.

Changelog

21.11.2022 - ver 1.4.0
- Fix: API issue when sending order notification. 
- Fix: Some order are not show on my account page.  
- Fix: Admin can't set the dates for return, refund and exchange.
- Add: Compatible with latest WooCommerce ver 7.1.0
- Add: Compatible with latest WordPress ver 6.1.1
- Other bugs fixes.

04.08.2022 - ver 1.3.1
- Fix SMS API integration issue.
- Fix guest order are not showing in refund return and exchange table. 
- Fix some CSS issue in RRE panel.
- Other bugs fixes.

06.04.2022 - ver 1.3.0
- Add Option for guest user so they can place replace, refund or exchange request.
- Add compatibility with PDF Invoice and Packing slip plugin.
- Fix time duration for refund request not working correctly. 
- Other bugs fixes.

26.02.2022 - ver 1.2.0
- Fix return replace and exchange button title not working. 
- Add Option for SMS notification on return, replace or exchange.
- Other bugs fixes.

22.12.2021 - ver 1.0.1
- Add option when user apply return, replace or exchange then admin get notification.
- Other bugs fixes.

20.07.2021 - ver 1.0.0
- Initial Release