To be able to use this item, you need to be familiar with this Midrub CMS version 0.0.8.5 +. This item requires Facebook’s Permissions(you could read more here). Please look even at the installation guide here.

CRM Moderator is an app for the Midrub CMS version 0.0.8.5 +. It can’t be installed in Wordpress or used anywhere else without the Midrub CMS version 0.0.8.5 +. 

Demo Video: https://youtu.be/19vMhTnz57o

Demo Website: https://salestwirl.com/

The CRM Moderator app allows to moderate automatically the Facebook Pages comments. The goal of this app is to delete the unwanted comments and the comments which contains sensitive information. Comments could be deleted or hidden automatically based on the Facebook Pages preferences. If the comments are hidden, the user and his team could undo hide manually from the CRM Moderator app.

One of the key feature in this app is the option to send a private message before hide or delete a comment. The app deletes/hides the comments based on the user’s conditions and by conditions is possible to decide which will send a private message.

This app could be used for SAAS scope and its users could manage its features with their teams.

The CRM Moderator  app has a lot of features and below you could see all of them, grouped by sections:

Conditions

Conditions are the rules for automatic comments moderation. Users could create a list with conditions which could be used for individual Facebook Pages to moderate the received comments.

The conditions have 4 parameters:

• Keywords should contain the wanted words which should be used in the Facebook’s comments to moderate them. 
• Accuracy is used to use the keywords to identify the right comments.
• Private Message allows to send a private message before the comments moderation.
• Categories allows to group the conditions to be used for individual Facebook Pages and to study the Facebook comments. 

The app uses all compatible keywords and identifies the condition with the highest accuracy. Then applies the condition’s rules.

The conditions could be imported from a CSV file and exported in a CSV file.

Categories

Categories in the CRM Moderator  app  are used for three reasons:

• To group the conditions.
• To show to the Facebook Pages which conditions should be used.
• To understand the users interests. When the Facebook’s user comment is moderated automatically, all used condition’s categories are assigned to the Facebook’s user. The assigned categories could be seen in the Moderator for Facebook -> Guests page -> any guest and in Moderator for Facebook -> Overview page where are displayed even how many times were assigned categories in a time interval.

Overview

In the Overview page the team’s owner could see the app’s activity. Other team’s members can’t access this page. 

The information could be filtered by a time interval and by Team Groups. 

The Overview page contains 3 widgets:

• Guests – shows how many guests were achieved by day.
• Total – shows total number of moderated comments, saved comments and achieved guests.
• Categories – shows the number of times when a category was assigned. This widget displays all categories ordered by assigned times in descending order.

Activities

This app is created to provide professional services. For this reason, all activities done by the team’s members are registered and the team’s owner could see what are doing his agents.

Guests

In the Guests page are all Facebook’s users which have created unwanted comments. In the guest’s page is possible to see the assigned categories, basic information like name and all guest’s comments.

The guests could be exported in a CSV file where will be the guest’s name and assigned categories.

Team

The CRM Moderator provides a lot of permissions to control the team’s members actions in the app.

Settings

The team’s owner could get notifications about new moderated comments and about errors. The notifications are a popup displayed on all pages until the user will close it or will access the comment’s page.

Plan’s Limits

The administrator could decide how many comments will be moderated by plan. Moreover, the administrator could decide how many Facebook Pages could be connected in the app.

Plan’s Usage

In real time the team’s owner could see how many comments were moderated in the current month and how many Facebook Pages were connected. This data is displayed in the CRM Settings app -> Plan Usage page.

Cache

This app uses the Midrub CMS cache and for reason it loads faster. 

Hooks

When the categories, groups or Facebook Pages are deleted, the hooks are deleting all records of the deleted information. When a user deletes its account, the hooks are deleting all data and even unsubscribing from our bot all Facebook Pages.

Quick Guide

The apps in the CRM collection are very big and complex. For this reason, the Quick Guide allows to guide the user in any enabled app. You could see how to enable the Quick Guide for this app here  https://www.midrub.com/articles/how-to-enable-the-quick-guide-in-the-crm-moderator-app 

Updates

This app supports automatic updates. You could update it with several clicks.

Documentation

Configuration: https://www.midrub.com/categories/moderator-8

Usage: https://www.midrub.com/categories/moderator-6

Changelogs

Version 0.0.5

• Added support for PHP 8.0+.

Version 0.0.4

• Bug fix for plan’s usage.

Version 0.0.3

• Bug fix for plans limits.

Version 0.0.2

• Small improvements in CSS.

Version 0.0.1

• Auto comments moderation feature for Facebook.