CRM Chatbot for Viber is an app for the Midrub CMS version 0.0.8.5 +. It can’t be installed in Wordpress or used anywhere else without the  Midrub CMS version 0.0.8.5 +.  Only Viber public accounts(https://partners.viber.com/login) are supported.

Demo Video: https://youtu.be/RsnnsnPB1Pc 

Demo Url: https://salestwirl.com/ 

The CRM Chatbot for Viber app is a professional service which allows to store and reply the Viber’s messages. Users are able to reply the Viber’s messages in both manual and automatic way. If you have a team, this app provides the essential tools to work with the team and keep control about anything they’re doing in the app. 

This app could be sold as SAAS service and it has multiple limits for the users plans.

The CRM Chatbot for Viber app has a lot of features and below you could see all of them, grouped by sections:

Quick Replies

The quick replies are automatic responses which could be used with the received messages. in In the CRM Chatbot for Viber app  the quick replies have a condition, accuracy, response and categories to group the quick replies. The quick replies are selected based on the best accuracy with the received messages content. 

A quick reply could have as response even a location on the map, phone number with tap support, photos/videos files and website’s url.

The quick replies could be imported or exported from a CSV file.

Conversations

When a subscriber sends a message in a connected Viber’s accounts connected in the CRM Chatbot for Viber app, that message is saved automatically and displayed in real time in the Conversations page. Then, the user or its team could reply to the received message.

The user of its team could reply with plain text, links, emojis, videos and photos.

Categories

Categories in the CRM Chatbot for Viber app  are used for three reasons:

• To group the quick replies.
• To show to the Viber’s accounts which quick replies should be used.
• To understand the subscribers interests. When a subscriber gets an automatic reply, a quick reply categories are assigned to the subscriber and the user could see which are the subscriber’s interests. The subscriber saved in the CRM Chatbot for Viber app  is called Guest.

Phone Numbers

The CRM Chatbot for Viber app  saves automatically any number longer than 5 characters from the received messages. The number is saved as phone number and it could be seen in the Phone Numbers page. The numbers could be exported in a CSV file.

Email Addresses

The CRM Chatbot for Viber app is able to identify automatically the emails in the received messages and saves them in the database. Next, the email addresses are displayed in the Email Addresses page and could be exported in a CSV file.

Overview

In the Overview page the team’s owner could see the app’s activity. Other team’s members can’t access this page. 

The information could be filtered by a time interval and by Viber’s accounts. 

The Overview page shows 4 widgets:

• Guests – shows the achieved guests by day for the select time interval.
• Total – shows how many automatic replies were sent, created messages and total number of achieved guests.
• Categories – shows all categories ordered in descending order based on the assignation number.
• Agents – shows how many replies were created by each team’s member.

Activities

This app is created to provide professional services. For this reason, all activities done by the team’s members are registered and the team’s owner could see what are doing his agents.

Guests

In the Guests page are showed all subscribers which have contacted us. In the guest’s page is possible to see the assigned categories, basic information like number and all sent messages.

The guests could be exported in a CSV file where will be the guest’s number, email addresses, phone numbers and assigned categories.

Dashboard

For the CRM Dashboard page, this app provides a widget with the last 10 conversations. For team’s owners are showed all conversations. But for team’s members shows only the conversations of the Viber’s accounts where them have access by role.

For the CRM Dashboard page, this app provides a search filter to search for conversations. Same rules works for team’s members by role like for the widget.

Team

The CRM Chatbot for Viber provides a lot of permissions to control the team’s members actions in the app.

Settings

The team’s owner could get notifications about new created conversations and about errors. The notifications are a popup displayed on all pages until the user will close it or will access the conversation’s page.

Plan’s Limits

The administrator could decide how many automatic messages will be sent by plan. Moreover, the administrator could decide how many Viber’s accounts could be connected in the app.

Plan’s Usage

In real time the team’s owner could see how many automatic replies were sent and how many Viber’s accounts where connected. This data is displayed in the CRM Settings app -> Plan Usage page.

Cache

This app uses the Midrub CMS cache and for reason it loads faster. 

Hooks

When the categories, guests or Viber’s accounts are deleted, the hooks are deleting all records of the deleted information. When a user deletes its account, the hooks are deleting all data from this app.

Quick Guide

The apps in the CRM collection are very big and complex. For this reason, the Quick Guide allows to guide the user in any enabled app. You could see how to enable the Quick Guide for this app here  https://www.midrub.com/articles/how-to-enable-the-quick-guide-in-the-crm-chatbot-app-for-viber 

Updates

This app supports automatic updates. You could update it with several clicks.

Documentation

Configuration: https://www.midrub.com/categories/chatbot-19 

Usage: https://www.midrub.com/categories/chatbot-17 

Changelogs

Version 0.0.4

• Added support for PHP 8.0+.
• Fixed the bug with missing user’s name(for the owner of the page).

Version 0.0.3

• Improvements in the code.

Version 0.0.2

• Fixed a bug with account subscription to the bot.

Version 0.0.1

• Automations and manual replies for Viber.